Returns & Exchanges
goal is to make the return process as easy and painless as possible, and our return policy is one of the best around.
Returns and Exchanges are Fast, Easy, and Painless with no restocking fee, and a 100% Product Refund* - see details below..
If you have any questions, please contact us.
A return that came back with the cutest label on it, and brought a big
smile to everyone in our office!
Easy Return & Exchange Process:
- Please place a new order and we
will refund the
with your original shipping, when we receive the return dress. The only
difference between an exchange and a return, is the placing of a new
order that speeds up the process. The original shipping for the dress
will be refunded once we receive it. This does not apply to Express
Shipping. Overseas shipping is on a case by case basis. The customer
pays for return shipping.
- An RMA (Return Merchandise Authorization #) number
is needed for any Returned or Exchanged dress. This enables us to get
you the right
dress faster, and makes our process work so much smoother.
- To get an RMA
, send an email to email@example.com
within 30 days of our shipment and indicate your request for an RMA #.
Be sure to include your order number and which non damaged item(s)
is/are being returned / Exchanged. The fastest and easiest way to get an RMA #, is reply using the order
confirmation email and just rename the subject line. An RMA # along with your return instructions and tips will then be E-Mailed to you.
- Deadlines - Within
5 days receiving your RMA #, please send back the dress
you're returning or exchanging with your invoice and a note indicating
the reason for the return/exchange. Please ship it in a box! If you
requested the RMA on day 30, please ship by day 35. The
customer pays for return shipping.
- Write the RMA
# on the Outside of the Box.
It makes processing
your refund much faster! And yes, there was a return that I never did
figure out who sent it to me, so I could not do a refund. I spent hours
trying to figure out who it was :-)
- 100% Refund Method
- The 100% Refund applies to products, and does not include shipping. Refunds are done by the same method of your original payment if done
within 30 days of the order date. For Gift Purchases, a store credit
will be issued. If the person returning it is different than the buyer,
we still need to send the refund back to the original purchaser. For
exchanges, we make an exception; we will refund the new order when we
get back the original dress that was ordered as a gift. Unfortunately
we can't refund any customs fees. Hopefully you can request that from
the customs service for your country.
- Return Time
- Our goal is to process returns as quickly as possible and to be fair,
but please give us 2-5 days after we have received the dress to process
The customer is E-Mailed once the return
has been processed with the amount of the refund.
- Damaged Items
- For items that were received damaged,
please contact us within 5 days of receipt. Two people check all
dresses before shipment and sign the invoice they checked. We will send
you out a new replacement dress (same size, color, and style),
with a return shipping label (US Only), since it's our fault. Sending a
photo of the defect and putting a sticker showing where the defect is
very much appreciated, but please, do not pin a note, since the pin may
cause a hole that damages the dress.
- Size Guarantee
you contacted us and provided measurements, and the dress is the wrong
size based on our advice (and there will be notes on your order), we
will also provide a return shipping label (US Only).
- Truthfully, no reason is needed for a return.
only ask the reason for returning or exchanging because it helps us to
know what we can do to prevent future returns.
- Shipping Address:
PO Box 8266
Rowland Heights, CA 91748
Note: UPS and FedEx do
to PO Boxes. Please E-Mail to get our physical address.
goal is easy, fair returns for a win-win relationship with our
Details, and Explanations:
above policy is subject to change without notice.
will need to pay the return shipping, unless it is a manufacturing
defect or our mistake* If it's our fault/manufacturing defect, we will
pay the return shipping (US Only), but the customer agrees to
exchange the exact same dress.
- Exchanges - To avoid
delays and upset customers, I have found the easiest way is just
placing a new order. This way there is no wait for the dress to be
returned. Some customers want to wait until their dress is returned,
and then have a dress sent out. The
easiest and fastest way is to order another dress, and send back the
one you have
for a refund. It reduces possible problems and makes shipment a lot
faster with our current system. Having customers call and ask for
several days in a row, "Have you got my dress back yet? How soon can
you ship out the new dress? I need it right away, so can you hurry?"
just drove my staff crazy. By refunding the original shipping when we got the
order back was a win win solution.
- Custom and duty fees
are not refundable by us. We have no control over these charges.
- Please Use A Box!-
All returns need to be
shipped to us in a box. The Post Office provides free Boxes for
. If you need to use UPS or FedEx, please contact us for a physical
address, since they do not deliver to a PO Box. USPS is usually the
lowest cost method for shipping. Flat rate boxes for priority mail for
returning multiple dresses are a good deal. USPS is very good with
Priority Mail for delivering, so I don't recommend insurance (unless
the value of the returned dresses are over $100). Delivery confirmation
is an extra 50 cents. If you print your postage online this is
included. If you're shipping via FedEx or UPS, please contact us for
our warehouse address.
- Return Deadlines
- items sent after 30
days of our shipment will not be accepted/refunded, or if we accept it,
we can give you store credit, or there may be a 20% restocking fee. Our
credit card processor only allows refunds for a certain number of days
after the initial sale, and beyond this it becomes a headache.
- Merchandise Condition -
Most of the time the returned item is in perfect condition, so this is not an issue. To qualify for the 100% Product Refund, items must be in
unworn, undamaged, resalable condition with all original tags attached.
items are thoroughly inspected for any sign of being worn including,
but not limited to: smoke, odor, pet hair, picks/runs in the fabric,
stains, tears, perfume scent, spaghetti stains, etc. - and yes, we have
some interesting stories :-) It's
sad, but some customers remove the tags so they can use the dress, and
then return the dress for a refund, which is not fair. We may return
the items and ask you to pay shipping, charge an extra restocking fee
(20%), offer store credit, or offer a partial refund if the returned
items do not meet the requirements stated. My goal is to be fair with
returns for both the customer and my business.
or pieces of dresses
(such as sashes and flowers) cannot be returned for credit or refund.
be exchanged within our 30-day policy for a one-time exchange only.
Headpieces, tiaras, tights, or accessories that have been opened cannot
accepted for returns.
- Processing Fee for $200+ Orders
- If over $200 worth of products is returned, there may be a 15%
processing fee (translation - we may charge a 15% processing fee to
cover our costs, if for example, you ordered 10 dresses with
free shipping and return 9 of them without a good reason there would be
a restocking fee. If a customer places multiple orders and
returns them within 30 days, the total of these orders will be used to
calculate the processing fee. And yes, there are a couple of
stories behind this. The major story that caused this policy, was a
customer ordered 20 dresses, and returned 19 after getting free
shipping and at my low prices this was a big loss.
- Refund Times/Amount -
to your credit card take 2-20 days (depends on your bank/credit card
company). I have no idea why it can take banks so long to process a
refund, because they are so quick to process your payment. Debit cards
have a waiting time on how long the refund takes, and it varies
depending on your bank. You will be credited for the amount of the
item(s) only, the original shipping charges will not be credited or
refunded (this doesn't apply if you are exchanging your order).
- Refund Policy Length
- Due to feedback from customers and returns that bother me,
the return policy gets updated. Behind every change is a story :-)
it's to make the policy nicer, and other times to make it clearer, and
other times I feel the return policy is being taken advantage of and
needs to change. My goal with the return policy is to having a win win return policy that is fair.