Free, Easy Return Shipping & Exchanges
Returns, Exchange, & Free Shipping* Process:
Sometimes you need to return a dress, even though you think it's beautiful - like the picture shows on the right.
There are many reasons you may need to return or exchange a dress such as the dress is too short, fit is not just right, or the bride changed colors. I totally understand. My
goal is to make EliteDresses return process as easy, fair, and painless as possible, so your taken care of.
Returns and Exchanges are Fast, Easy, and Painless with no return fee and a 100% Product Refund*. We have one of the top return policies around.
If you have any questions, please contact us.
A return that came back with the cutest label on it, and brought a big
smile to everyone in our office!
- Exchanges - US
Place a new order so you get your dress super fast. You will be refunded the
with your original shipping, when the dress is received in resellable condition. The only
difference between an exchange and a return, is the placing of a new
order that speeds up the process. Express Shipping is not refunded.
EliteDresses now offers Free Return shipping within the US for orders of $35 and more, that were placed within the last 30 days.
- Exchanges - Overseas
Please place a new order and your original dress will be refunded, when returned dress is received in resellable condition. The only difference between an exchange and a return, is the placing of a new order that speeds up the process. The customer pays for return shipping because overseas shipping is expensive.
Exceptions to this policy are on a case by case basis.
An RMA (Return Merchandise Authorization #) number
is needed for any Returned or Exchanged dress. This enables us to get
you the right
dress faster, and makes our process work so much smoother.
EliteDresses now offers Free Return shipping within the US for orders of $35 and more, that were placed within the last 30 days. For overseas orders, Customer will need to pay the return shipping, unless it is a manufacturing defect or our mistake*.
- To get an RMA
Send an email to firstname.lastname@example.org
within 30 days of our shipment and indicate your request for an RMA #.
Be sure to include your order number and which non damaged item(s)
is/are being returned / exchanged. The fastest and easiest way to get an RMA #, is reply using the order
confirmation email and just rename the subject line requesting an RMA #. We will reply with an RMA # along with your return instructions and tips will then be e-mailed to you. (Return label will now be in a separate email).
5 days receiving your RMA #, please send back the dress
you're returning or exchanging with your invoice and a note indicating
the reason for the return/exchange inside the box. Please ship it in a box! If you
requested the RMA on day 30, please ship by day 35 (no later).
- Write the RMA
# on the Outside of the Box.
It makes processing
your refund much faster! And yes, there was a return that I never did
figure out who sent it to me, so I could not do a refund. I spent hours
trying to figure out who it was :-)
- 100% Refund Method
The 100% Refund applies to products, and does not include shipping. Refunds are done by the same method of your original payment if done
within 30 days of the order date. For Gift Purchases, a store credit
will be issued. If the person returning it is different than the buyer,
we still need to send the refund back to the original purchaser. For
exchanges, we may make an exception; we will refund the new order when we
get back the original dress that was ordered as a gift. Unfortunately
we can't refund any customs fees. Hopefully you can request that from
the customs service from your country.
- Return Time
Our goal is to process returns as quickly as possible and to be fair,
but please give us 2-10 days after we have received the dress to process
your refund. Products are looked at very closely for any damage.
The customer is E-Mailed once the return
has been processed with the amount of the refund.
- Damaged Items
For items that were received damaged,
please contact us within 5 days of receipt. Two people check all
dresses before shipment and sign the invoice they checked. We will send
you out a new replacement dress (same size, color, and style),
with a return shipping label (US Only), since it's our fault. Sending a
photo of the defect and putting a sticker showing where the defect is
very much appreciated, but please, do not pin a note, since the pin may
cause a hole that damages the dress.
- Size Guarantee
you contacted us and provided measurements, and the dress is the wrong
size based on our advice (and there will be notes on your order), we
will also provide a return shipping label (US Only).
Truthfully, no reason is needed for a return.
only ask the reason for returning or exchanging because it helps us to
know what we can do to prevent future returns.
- Shipping Address:
PO Box 8266
Rowland Heights, CA 91748
Note: UPS and FedEx do
to PO Boxes. Please E-Mail to get our physical address.
goal is easy, fair returns for a win-win relationship with our
Details, and Explanations:
above policy is subject to change without notice.
- Why Place A New Order
delays and upset customers, I have found this is the easiest way and gets the happiest customers, simply by just
placing a new order for exchanges, this way there is no wait for the dress to be
returned. Some customers want to wait until their dress is returned,
and then have a dress sent out. The
easiest and fastest way is to order another dress, and send back the
one you have
for a refund.
This reduces headaches, makes shipment a lot
faster, and everyone happier!
What used to happen, was customers would call and ask for
several days in a row, "Have you got my dress back yet? How soon can
you ship out the new dress? I need it right away, so can you hurry?"
just drove my staff crazy. By having the customer place a new order, it made everything work so much better.
- Custom and duty fees
Are not refundable by us. We have no control over these charges.
- Please Use A Box!
All returns need to be
shipped to us in a box. The Post Office provides free Boxes for
. If you need to use UPS or FedEx, please contact us for a physical
address, since they do not deliver to a PO Box.
- Return Deadlines
Items sent after 30
days of our shipment will not be accepted/refunded, or if we accept it,
we can give you store credit, or there may be a 15% processing fee. Our
credit card processor only allows refunds for a certain number of days
after the initial sale, and beyond this it becomes a headache.
- Merchandise Condition
Most of the time the returned item is in perfect condition, so this is not an issue. To qualify for the 100% Product Refund, items must be in
unworn, undamaged, resellable condition with all original tags attached.
items are thoroughly inspected for any sign of being worn including,
but not limited to: smoke, odor, pet hair, picks/runs in the fabric,
stains, tears, perfume scent, spaghetti stains, etc. - and yes, we have
some interesting stories :-)
sad, but some customers remove the tags so they can use the dress, and
then return the dress for a refund, which is not fair. We may return
the items and ask you to pay return shipping. Or we may accept the return and charge an extra restocking fee of 20%, offer store credit, or offer a partial refund. My goal is to be fair with
returns for both the customer and my business.
or pieces of dresses
Such as sashes and flowers cannot be returned for credit or refund.
be exchanged within our 30-day policy for a one-time exchange only.
Headpieces, tiaras, tights, or accessories that have been opened cannot
accepted for returns.
- Processing Fee for $200+ Orders
If over $200 worth of products is returned, there may be a 15%
processing fee (translation - we may charge a 15% processing fee to
cover our costs, if for example, you ordered 10 dresses with
free shipping and return 9 of them without a good reason there would be
a processing fee). If a customer places multiple orders and
returns them within 30 days, the total of these orders will be used to
calculate the processing fee. And yes, there are a couple of
stories behind this. The major story that caused this policy was a
customer ordered 20 dresses, and returned 19 dresses after getting free
shipping and at my low prices this was a big loss. Luckily I have only had to do the processing charge 3 times so far. Simplified version - work with us and we will figure out a win win solution and take care of you. An example of a win win solution is getting one dress to see the color, style, how it fits instead of ordering 10 dresses, and then returning all 10.
- Refund Times/Amount
to your credit card take 2-20 days (depends on your bank/credit card
company). I have no idea why it can take banks so long to process a
refund, because they are so quick to process your payment. Debit cards
have a waiting time on how long the refund takes, and it varies
depending on your bank. You will be credited for the amount of the
item(s) only, the original shipping charges will not be credited or
refunded (this doesn't apply if you are exchanging your order).
- Refund Policy Length
Due to feedback from customers and returns that bother me,
the return policy gets updated. Behind every change is a story :-)
it's to make the policy nicer, and other times to make it clearer, and
other times I feel the return policy is being taken advantage of and
needs to change. My goal with the return policy is to having a win win return policy that is fair.