100% Money Back Guarantee Easy Returns & Exchanges
There are lots of reasons for returns and exchanges and we want to make this easy as possible and fair. We try to provide as many pictures as possible and a
great description to make your buying as easy as possible, but sometimes a dress just needs to be returned. Truthfully, no reason is needed for a Return.
We only ask the reason for returning or exchanging because it helps us
to know what we can do to prevent future returns (sometimes a minor
change to the dress description, a new photo is all that is needed).
Some True Reasons for Returns/Exchanges
- Wedding was canceled
- Color does not match our wedding color
- It's too short
- The bride wanted something shorter
- It's too large.
- It's too small.
- Our flower girl grew since we ordered
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- It's the wrong shade of Yellow
- It's the wrong shade of Sage
- We ordered too many
(happens with school orders sometimes)
- We bought two sizes because I was not sure which one would fit
- It's too girly
- It's too grown up
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Process: Please inform us that you're returning
or exchanging an item within 30 days of receipt for a full refund/exchange. If after 30 days, please contact us so we can work something out. Sometimes an exchange dress needs to be sent out before we
get the original back. When that happens the easiest way
is place a new order and we will refund the original dress when we get it
back.
Please ship returns with
a copy of your invoice and a note to:
Elite Dresses
PO Box 8266
Rowland Heights, CA 91748
USA
Being Fair: - Customer will need to pay the return shipping, unless it is a manufacturing defect or our
mistake.
- For exchanges out of the country, due to the high cost for
shipping please place a new order, and we will refund you the dress that is
being returned once we receive it.
- 100% Refunds are for the dress only and do not include shipping, unless its a manufacturing defect or our mistake.
- If
it's our fault/manufacturing defect we will pay the return shipping and a
refund would include the shipping.
- If the customer got
Free Shipping and returns the entire order a $10 charge for will be deducted from the refund. If a customer keeps part of the order and the order value falls below $85 the posted shipping charges will be added to the order.
- We do not offer free shipping back to us.
Our goal is for a fair win-win relationship that results in
a happy customer!
Sincerely,
Lillian, Owner
Sales@elitedresses.com
800-827-1218
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