Shipping and Handling

I did receive the dress and it's sooooooooo pretty! Thank you for the quick delivery ~J

My goal is to get your little Princess her dress ASAP at the best cost possible

• Low Cost, fair Shipping!
• Fast Shipping to your house within 2-4 Days Delivery for US Orders
• We usually ship within 1 Business Day
• Internationally Shipping!
  

United States, APO, and FPO

Free Shipping for Orders over $75

• Orders of $75 and over in the US get Free Shipping using 2-5 Day Shipping!  

Priority Mail (Standard Shipping)

• Only $6.99 for the first item.  Each additional item is only $3.99 more.

• Priority Mail takes 2-4 Days for U.S. shipments - California 1 day, East Coast is 2-4 days.  Ships within 1 business day.

• Most cost effective way for shipping light weight packages!  Other methods start at $10 and take up to a week. Compare our shipping rates with our competitors and you will find we are on average 30% cheaper. 

Next Day (USPS Express Mail) 1-2 Days (Express Mail Commitments  from 91748)

• $34.99 for the first item and $7.99 for each additional item. 
  
• 10 AM Cut Off on orders for in stock items  All others will ship the following day.  USPS does deliver on Saturdays and their commitment is by 3PM. Express Mail is a lower Cost method that works 98% for next day delivery to most locations. Please check the USPS Express Mail Commitments.

FedEx Next Day (FedEx Standard Overnight - Saturday Delivery not available)

• $67.99 for the first item and $9.99 for each additional item.  10 AM Cut Off on orders for in stock items  All others will ship the following day. We added this after finding Express Mail usually works, but sometimes takes 2 days. FedEx Standard Overnight is not available to all locations.
• When you absolutely need it there the Next Business Day by 3PM.
  

 Canada and Mexico

1st Class Air Mail - Canada / Mexico

• $9.99 for the first item.  Each additional item is $2.99 more.
• Usually 7-15 shipping Days.  It depends on customs.
• All items are insured.

Priority Mail International - Canada / Mexico

• $23.99 for the first item, each additional item is $7.99 more.
• Usually 5-10 shipping Days.  It depends on customs.
• All items are insured.
• Includes Tracking
  

• $39.99 for the first item, each additional item is $7.99
• Usually 3-5 shipping Days.  It depends on customs.
  
• All items are insured
• Includes tracking
  

Foreign Shipping (Except Canada and Mexico)

Air Mail U.S. Postal Service is usually 7-21 shipping days (depends on customs).

• $18.99 for the first item, and $7.99 for each additional item.
• All items are insured

International Priority Mail (Faster) U.S. Postal Service 5-10 shipping days (depends on customs).

• $37.99 for the first item, and $7.99 for each additional item.
• All items are insured
• Includes tracking
  

Express Mail (Fastest) 3-5 Business Days (depends on customs), including Canada and Mexico

• $47.99  for the first item, plus $7.99 for each additional  item
• All items are insured
• Includes tracking

Will Call - At this time we are no longer doing in store pick ups.

• Our warehouse is located 20 miles East of Los Angeles, California. 
  
• Once your order is placed we will E-Mail you directions. Its a little bit tricky since we are in the back of a business park. Our warehouse is in the Rowland Heights area (intersection of 57 & 60 Freeways).
• Payment must be made prior to picking your order up.
• Will call is available 2-4PM for orders placed before 10:30AM same day, Monday thru Friday.
• We are located in the Rowland Heights area (Fullerton and Valley), and yes, we have great Chinese food in the area from Szechuan to Dim Sum to Islamic to Vegetarian to Taiwanese to HK steakhouse style, and more!
• Our warehouse is located in an industrial park, and directions are a bit tricky without the E-Mail.

Shipping and Handling include:

• Items individually checked for flaws
• Heat sealed in a plastic bag.

FAQ 

Q. Why is your shipping so low?

A. Shipping is not a profit area for us and we charge as close to our actual cost a possible. We use USPS to keep our costs down.

Q. Why is your shipping so high for Overseas?

A. Unfortunately shipping overseas is very costly and shipping is not a profit area for us.  We charge the minimum we can.  I wish shipping overseas cost less! A customer I was speaking with today was charged for Priority Mail $29.95 for a dress to Australia, and my cost was $32.95. Yes, we often lose money on shipping.

Q. Is there a tariff and/or duty in my country?

A. All duties, tariffs, etc. are payable by the customer.  Our pricing and shipping do not include this.  Some countries do have duties and we have limited knowledge in this area. If an item is a gift please make a note on your form and we will mark the custom form as such. Sometimes packages get hit with tariffs to a country, and other times to the same country they do not.

Q. Is there a delay for Credit Cards / Fraud Verification?

A. Your order if it's suspicious may be delayed while we verify your credit cards. US Credit Cards verification is same day, but overseas may take 2-3 days. We usually only do this for orders over a certain amount. This change was caused by an order to Ireland for a large amount of money that was a fraud.

Q. How long does it take to clear/get out of customs)

A. It seems to vary from country to country.  I wish I had a better answer on this! If your package has been delayed please contact us and we will help as much as we can. If your package is in customs, give them a call! In some countries it takes a personal visit to get an item out of customers.I have seen some items clear customers in a day, and others take over a week.

Q.  Express Mail - Why we do it

A.  I offer it as a service to our customers.  My staff basically drop everything to get the dress out ASAP because their are hard deadlines to meet. A special trip to the post office has to be made for express mail packages.  And yes, I know all the cut off times for local post offices for Express Mail and FedEx Next Day. International Express is the worst for us, since we have no control over customs. It's very sad when a package gets delivered late, and does not get there in time for a customer. With domestic Express Mail, if the commitment is not kept the postage will be refunded by the Post Office, but that does not get the dress to the customer on time. This does not apply to Express Mail overseas.

Q. Tips for Dealing with Customs!

A.  The only time I hear about customs, is when there is a problem. Customs, when there is a problem, is incredibly frustrating!

If you noticed a delay, contract us and your local postal service. Since it's in your country, your call will get a lot faster action (within hours or a day), than us contacting the US Postal Service, that then contacts your postal service (say a week). Many businesses selling girl's dresses don't sell overseas, and I understand why. The higher the class for shipping, the faster the package usually clears customs (Express Mail usually clears customs faster than 1st class, for example). It's very sad when a customer does not get the dress when they needed it, and I totally sympathize. Overseas shipping times are not guaranteed, unfortunately, and customs can be a challenge.

 Q. Do you ship to APO and FPO?

A. Yes!  And with US Postage rates!  APO's and FPO's often need a customs form which we add.  The 2-3 days priority delivery time does not apply to APO's and FPO's.

Q. Can I get free shipping for my $20 dress order?

A. Unfortunately shipping is not free to us.  We offer free shipping for orders over $85, but at $20 we would lose money.  It costs us about $6.99 to ship a $20 dress. We could raise how much we sell the dress for and then offer free shipping, but we feel that is not fair.

Q.  Why is your shipping so high?

A. Actually our shipping is very low  if you look at our competitors.  Some offer free shipping, but then they charge more for the dress, than I do. My goal is to offer fair, fast shipping and fair prices on our dresses being fair to you and to us;.

Q. Why use FedEx over Express Mail? Why don't you use FedEx for Next Day delivery?

A. The Cost for FedEx Next day for a dress is about double that of the USPS.  I added an option for FedEx Next Day because when people want it there Next Day, they want it Next Day.  Express Mail is lower cost, but its not always next day.  For some locations within the US its actually 2 days.  You can check Express Mail Commitments by entering your zip code and ours (91748) to get their commitment. And even if they miss their date (98% time they are good), what happens is a refund for shipping.  If you definitely need it there next day, I recommend going with FedEx. And this is business day. A special trip is needed by us to the FedEx office so we can meet the deadlines.

Q. Why has the cost of postage increased so much?

A. Combination of increase in the price of gas (oil) as well as the USPS actually handling less mail.  Everyone is paying bills online and sending E-Mail instead of letters which hurts the USPS.

Q. Why don't you use UPS Ground vs. Priority Mail?

A. Priority Mail at this time is a better deal for our customers.  UPS Ground takes up to 5 days, where Priority Mail is 1-3 days.  The cost for UPS starts around $10, and priority mail starts around $5.  UPS is usually a better deal when you are dealing with heavier packages, so in the future we may change some packages to UPS that weigh more.  UPS can also add a fuel surcharge to their freight amount. For Orders shipped with Free Shipping, FedEx Ground or UPS Ground are used.

Q. What if I need to return a dress?

A. The customer pays the shipping at this time, unless it's our mistake.  Again, my goal is to be fair. I am thinking of increasing the price of my dresses so I can include free return shipping.

Q. What if I need to return a Exchange a Dress?

A. To make life easy, please place a new order, and when you return the dress if it's a US order we will refund the shipping on your original dress as a customer courtesy. See our Returns Page for details.

Q. Why don't you give out your address for will calls?

A. I tried Will Calls and I am just not staffed for it. I can't afford at our prices to give customers the individual attention which happens with dress will calls all too often. And yes, I have stories...

 Q. Why don't you use UPS or FedEx for overseas shipping?

Cost. We have found that UPS or FedEx is usually 200 to 300% more than using the US Postal Service for shipping. So a charge for $20 for Canada using Airmail 1st Class, using UPS or FedEx would be $40 to $60 plus guaranteed custom fees. For Canada, what I have noticed is the custom fees when shipped via USPS are sometimes not collected.

Q. Why Can't I Track My Package Overseas, but I see the US?

1st Class Overseas only shows tracking within the US. Once it goes overseas there is no tracking, unfortunately.

Q. Why do you recommend calling my local post office if I don't get my overseas package?

I have noticed that when there are problems with package delivery overseas, often a quick call to the local postal service results in the package getting delivered. The same thing happens with US deliveries. I am happy to open up a case with the US Postal Service, and if the package does not show up 5 days after the promised delivery date (ship date + maximum shipping days + 5 days), I can ship a replacement at no additional cost to you. I do ask for a couple of days to investigate and open a case, which is why we ask for the 5 days.

Q. Lost Packages

I have had very good luck not having lost packages with our over 10,000 orders shipped, we have had around 3 packages lost for EliteDresses, of course Ray, my Husband, was so lucky that one of those he shipped that was lost, was being shipped for my Mother to her sister. If you are having delivery issues, please contact ASAP so we can help get you your dress right away. Sometimes package issues are due to the addresses being wrong, people moving, usps issues, etc. All US packages have delivery confirmation on them.